Online Learning @ MQ

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Centre for Flexible Learning: 
Building Partnerships for Success 

Help

Note that this help is intended for those units hosted on Online Learning @ MQ.

• Accessing the Web Site
• Identifying Access Problems
• Internet Access
• Help Desk
• Website Content
• FAQs

Frequently Asked Questions

• My password doesn't work - what do I do?
  If you cannot log in after ensuring you have entered your username and password correctly, you should contact Student IT Help:

  Student IT Help
  Building C5C Room 244
  Web: http://www.library.mq.edu.au/help/
  Phone: (02) 9850 6500 (in Sydney) or 1 800 063 191 (outside Sydney)
  Email: support@library.mq.edu.au

• My unit is here but it says that I don't have access to it. Why not?
  There are two common reasons for this.

  1. It can take up to 48 hours after you enrol in a unit before you can access your online material. We suggest waiting three days and then contacting your convenor or other teaching staff.

  2. Your online material may not be available yet. Sometimes it is not available until part way through the semester. Check with your convenor.

• What information is collected about me - who has access to it?
  Online Learning @ MQ automatically collects two types of information to assist teachers in developing online units that meet the needs of students.

  1. Server Usage Information
     The server logs have information on who accesses the site, the location from which the site is accessed, the time and duration of access, and what material is accessed. This information on individuals is available only to CFL specified staff, Deans and Heads of Department, and is used for identifying reported access difficulties, improving server performance and tracing any breaches of security. CFL also uses the information for statistical analysis of access times and locations, and for analysis of other patterns of use. In addition, some summarised information may be available to your convenor, but only after the examination period. In all cases confidentiality is maintained and no information about individuals is released.

     Deans and Heads of Department are responsible for aspects of security relating to IT within their area of responsibility.

  2. General Unit Management Information
     The software your unit is using tracks information about how you use the teaching material. This information is available to your convenor and includes your first and last log in, how much of the course material you have looked at, how many bulletin messages you have posted and read, and whether you have read your mail. It is important to note that your convenor cannot read your personal mail or annotations.

If you have concerns about confidentiality, contact your unit's convenor or CFL:

• Manager, Online Learning Systems
  Macquarie University
  Email: ols.manager@cfl.mq.edu.au